Privacy policy
Privacy Policy at Arctic Silver Innovation ApS
Introduction
At Arctic Silver Innovation ApS, we only collect personal data when it is relevant to us, and we will only gather personal data if it is relevant to your activity with Arctic Silver Innovation ApS.
When collecting, processing, and using your personal data, we always comply with all relevant legal regulations.
We will only store your personal data for as long as we are either legally obligated to do so or as long as it remains relevant to the purpose for which it was collected.
Information We Collect
If you wish to purchase and receive a product or service from us, we need to collect certain personal data to complete the transaction and provide our services to you. We may use cookies to keep track of the contents of your shopping cart while you use our webshop.
We may collect information such as your name, email address, postal address, delivery address (if different from your postal address), phone number, and payment information.
Arctic Silver Innovation ApS collects and processes your personal data when you engage in the following activities:
- Visit our website
- Make a purchase of our products
- Create an account
- Subscribe to our newsletter
- Send us questions, complaints, or feedback
Data Controller
The data controller responsible for collecting, processing, and using your personal data on www.arcticsilvereu.com is Arctic Silver Innovation ApS, Rudolfgårdsvej 12, 8260 Viby J, CVR no. 44928159.
Legal Basis and Purpose
We collect your general contact information, such as your name and address, to deliver the product or service you have purchased from us. We collect your email address to send you an order confirmation and a delivery confirmation.
When you pay for your product or service, we collect your name, card details, and IP address. The information collected during the payment transaction is used and stored only for processing the payment and fulfilling the contract. During payment processing, some of your data will be shared with Shopify, including information necessary to complete or support the payment, such as the total purchase amount and billing information.
If you have given us your consent during registration or on our website, we will use your email address to send you a newsletter. You can subscribe or unsubscribe to the newsletter at any time. All newsletters also contain a link for unsubscribing. If the processing of personal data is based on your consent, you have the right to withdraw your consent at any time.
If you do not wish to provide the personal data necessary to complete a purchase, unfortunately, you will not be able to buy products from us on our website.
Your information (except your email address if you have consented to its use for receiving offers) will be deleted five years after you have received your product or service.
Other Recipients of Personal Data
We do not sell your personal data to third parties, nor do we transfer your personal data to third countries.
We host our website with one.com and use Shopify as our payment system, which functions as our data processor. All personal data you provide on our website will be stored in one.com’s data centers.
We use external companies as suppliers to deliver our services as effectively as possible. These external suppliers are data processors and, in certain cases, process personal data in connection with their services to us. Our data processors only process personal data according to our instructions and in compliance with legal requirements for data processors.
We have entered into data processing agreements with our data processors, which guarantees that they comply with applicable regulations regarding the protection of your personal data.
Your Rights
As the registered person, you have a number of rights that we must ensure are fulfilled at all times. You have the right to request the following:
- Access to and correction/alteration of your personal data
- Deletion of personal data
You also have the right to object to the processing of your personal data, and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data or wish to limit the processing of your personal data, you can also send a request to our email address info@arcticsilvereu.com